Returns & Exchanges
At Monkey Pen, we want you to love your new look, which is why we offer a 30-day hassle-free return window for all unworn apparel with original tags attached. If your fit isn't quite right, we are here to help you find the perfect replacement or issue a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Place the original items in their protective packaging, ensuring all Monkey Pen garment tags remain intact and the clothing is in its original condition.
Print and Ship
Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing